Client:

Product: Bus Ticket Pass Deployment Platform

 

This tool enables Transit Agencies to sell batch ticket passes to institutions like Universities who then distribute to students and employees. 

Multiple Stakeholder Flow

 

I designed this service blueprint swimming lane flow to convey all of the product touch points between the multiple stakeholders: ourselves, service deliverers, client, and end-users.

Multiple Stakeholder Flow with Scenarios

These versions show how the flow changes depending on certain payment methods.

High Fidelity Wireframes

Personas