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Lisa Ratner
Client:

Product: Bus Ticket Pass Deployment Platform
This tool enables Transit Agencies to sell batch ticket passes to institutions like Universities who then distribute to students and employees.
Multiple Stakeholder Flow
I designed this service blueprint swimming lane flow to convey all of the product touch points between the multiple stakeholders: ourselves, service deliverers, client, and end-users.

Multiple Stakeholder Flow with Scenarios
These versions show how the flow changes depending on certain payment methods.




High Fidelity Wireframes
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Personas

Storyboard
Prototype
User Flow
Personas
Ideation
Research
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