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Piloted a new microtransit system

 

Worked with a public transit agency to pilot an on-demand dynamic routing microtransit service to fill in the system's gaps.

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Role: UX Researcher

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Shared insights with UX community

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Spoke at the UXPA '19 conference. "Tales from a Post-it Lady: How to externalize the work, foster group alignment, and turn meetings into workshops 
that move the work forward"

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Created a city's business portal

 

Helping entrepreneurs and city staff navigate the complex process of starting a business in Long Beach

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Role: Researcher, Designer, and PM

Spearheaded a city's analytics dashboard & club

 

Bringing data-driven decision-making to city government

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Role: Researcher, Designer, and PM

 

Established an Inclusive UI Style Guide for a city government

 

This UI style guide goes beyond basic accessibility guidelines and includes solutions for the needs of underrepresented users in this particular city.

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Role: Researcher and Designer

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Created a diabetes prevention app

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Translated CDC curriculum into a mobile health app. Employed gamification techniques to motivate users to change their eating and exercise behavior. 

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Role: UX Designer

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Information architecture and wireframes

Enhanced safety and inclusivity

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Informed product decisions on the Driver App, Rider App, E-bikes, Electric Vehicle program, Rentals, and Internal Design System.

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Role: UX Researcher

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Project details coming soon...

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