Contact Info

 

LisaARatner@gmail.com

(650) 207-3682

linkedin.com/in/lisaratner

Bio

 

I am a San Francisco based User Experience Researcher, Strategist, and Designer with domain specialization in transportation and government technology. My process focuses on user-centered design methods, participatory design, mobile & content first strategy, and gamification techniques. 

 

More About Lisa

UX Research, Strategy, & Design

 

Greenfield Labs (IDEO + Ford Smart Mobility)

UX Researcher & Designer

Palo Alto, Jan '17 - Jun '18

  • Greenfield Labs brings together transportation and design experts from Ford Smart Mobility, Chariot, and IDEO to solve mobility issues through user-centered design thinking. We are a highly collaborative group focusing on bringing humanity to mobility. 

  • Leading Design Research for Chariot's first B2G (Business to Government) pilot. 

  • I'm on the microtransit team where we are researching, building, and testing over 20 concepts on our testbed shuttle line. These concepts include vehicular, digital, and services improvements.

  • Co-designed an in-vehicle display to aide with wayfinding for our shuttles with Panasonic

  • Spearheaded the Street Ranger program with Gehl Studios as part of our National Street Service.

  • Frequently present our research findings and design solutions to Ford's executives.

 

Code for America, Civic Tech

UX Researcher & Designer

San Francisco, Jan '16 - Dec '16

 

  • Through the one year fellowship I worked on the Economic Development team with the City of Long Beach to help entrepreneurs navigate the process of starting a business through a business portal. We focus our design research around ensuring we meet the needs of underrepresented users and therefore highly practice accessibility and inclusivity. 

  • We have established data collection practices in the city to allow them to make better strategic process and policy decisions. The work we do with city staff drives cultural and structural change inside of government — encouraging innovation, improving tolerance for risk, and increasing the organizations capacity for transparency and engagement. 

  • The fellowship is a year-long paid position with training benefits to better solidify our skill set for the civic tech career path.

  • • Led participatory workshops with city staff and end-users (entrepreneurs)
    • Prioritized features and led content strategy
    • Created an accessibility style guide that ensures the widest range of users can successfully access government products and services
    • Generated user flows, sitemaps, and designed the information architecture
    • Conducted user testing and iterated product features
    • Researched the needs of low digital literacy, low reading literacy users, non-english speaking users, and low-income users. 
    • Stakeholder management

 

This article I wrote highlights a slice of the work we conducted: https://www.codeforamerica.org/stories/starting-with-entrepreneurs-needs-in-long-beach
 

RideScout, Transportation Technology

UX Designer

San Francisco, Feb '15 - Jan '16

 

  • Ideate concepts for new features

  • Incorporate gamification techniques to encourage eco-friendly behavior

  • Sketch, build prototypes, map out user journeys, strategize user flows, and wireframe solutions. 

  • Construct Keynote presentations

 

Keas, Health Management Technology

UX Designer

San Francisco, Dec ‘14 - Feb '15

 

  • Designed a diabetes prevention mobile-first responsive web app 

  • Convert a classroom curriculum into an HTML5 mobile-first responsive website 

  • Conduct a heuristics analysis and competitive audit of wellness and weight loss apps

  • Apply accessibility practices for a mature, non-tech savvy audience

  • Integrate gamification techniques

  • Design wireframes, sitemaps, userflows, and clickable prototypes

 

Responsive Path, Design Consultancy

UX Designer

San Francisco, Aug - Dec '14

 

  • Conduct competitive audits of similarly structured e-commerce websites

  • Sketch solutions and iterated new versions based on feedback

  • Wireframe responsive website, tablet, and mobile interfaces with Axure

  • Built clickable prototypes with Axure

  • Spearheaded UI style guide 

  • Collaborate with a UX team of five and stakeholders through Notable

  • Client is a rapidly growing international skin care company

  • Created an internal Axure Skill Share forum to enhance the team's knowledge of the tool

 

Integrated Media Boutique

Founder

San Francisco, '09 - '14

 

  • Founded a media marketing production company to help small businesses and non-profits navigate an ever-changing media landscape 

  • Utilized UX tools to develop media materials that communicate my client's story to their users

  • Designed and built websites with HTML and CSS through Dreamweaver

  • Managed multiple client projects and subcontractors simultaneously

  • Produced compelling photos and videos for website content

  • Increased engagement with target audience and tracked data with Google Analytics

 

 

 

Teaching UX

 

General Assembly

UX Expert in Residence

Feb '15 - Present

 

  • Expert in Residence for UX Design 12-week evening course.

  • Help facilitate group discussion and in-class projects.

  • Provide mentorship and guidance to students in-class, during office hours, and online throughout the course. 

  • Lead tutorials in the latest UX tools.

 

 

Digital Media Academy

UX Instructor & Curriculum Developer

Stanford, Jun '14 - Present

Video Production and Photography Instructor & Curriculum Developer

Stanford, Summer '09-'14

 

  • Instructed teens on all stages of the design thinking process including:

    • user research 

    • ideation

    • personas

    • sketches

    • wireframes with Omnigraffle

    • mood boards

    • prototypes

  • Facilitated group critiques to deepen their understanding of UX principles

  • Fostered their collaboration with the web development class for group projects

  • Taught them Photoshop, Omnigraffle, and other UX tools

 

MySlideRule.com

UX Course Mentor

San Francisco / Online, Sept '14 – March '15

 

  • Mentor UX students through their online course

  • Cover topics such as research methods, user centered design, creating personas.

  • Evaluate students' work and provide feedback

  • Facilitate office hours by leading group discussions

 

 

UX Training

 

CIID: Copenhagen Institute of Interaction Design

Student

Copenhagen June '15

 

Visual Design Certificate from General Assembly

Student

San Francisco, Dec ‘14 - Present

 

  • Create high-fidelity mockups of websites and mobile apps that are beautiful and easy-to-use

  • Apply visual design skills to solve real-world design challenges

  • Present, defend, and critique design decisions

     

 

UX Design Certificate from General Assembly

Student

San Francisco, March - June ‘14

 

  • Designed surveys and conducted ethnographic user interviews

  • Audited competitive products and evaluated heuristics

  • Expressed solutions through sketches, userflows, wireframes, and

  • prototypes

  • Created a transportation app design that optimizes mode comparison

  • Incorporated user testing results into the redesign

 

 

UX Book Club Meetup

Co-Organizer

San Francisco, January ‘14 - current

 

  • Read and analyze UX best practices

  • Curated discussion questions that spark robust converstaions about UX

  • Brought together designers to foster the UX community

 

UC Berkeley Ext.

Student

Graphic & Web Design, Photography ‘09-’11

 

  • Developed foundational skills through theory and practice

 

Urban Planning Training

 

University of Amsterdam

Bicycle Urban Planning Certificate

Summer '15

 

UC Berkeley

Summer Institute in Urban Design / Planning ‘13

 

  • Utilized Design Thinking to address transportation problems

  • Conducted user research to identify transportation rider’s pain points

  • Designed safer streetscapes with Photoshop

  • Conveyed our findings at community meetings

 

Tools

  • Sketch

  • InVision

  • TypeForm

  • TextIT

  • Dasheroo Analytics Platform

  • Waffle.io

  • Intercom.io

  • Omnigraffle

  • Axure

  • HTML5 / CSS

  • Photoshop

  • InDesign

Methods

  • Lean UX

  • Mobile First

  • Content First

  • User Centered Design

  • Responsive

Groups

  • Founder of Transit Wonk Happy Hour

  • YPT: Young Professionals in Transportation

  • UX Book Club

  • Cascade Meetup​

  • XX UX Meetup

Other Interests

  • SF Bike Coalition Ambassador

  • Improv

  • Strategy Board Games

  • World Dance

  • Spanish

Education

 

Scripps College in Claremont, CA

Honors B.A. in Media Studies ‘08

 

  • Thesis examined american censorship of foreign films

  • Examined all types of media and their impact on society

  • This program was a mix of media theory, history, and production

 

 

NYU’s Tisch School of the Arts

Film Production & Theory Summer Study Abroad in Paris ‘07

 

  • Deepend my understanding of film theory, history, and production